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Do
you offer a money back guarantee?
Ans: Yes, We do offer a no-hassle 30 day
money back guarantee.
What type of payment do you accept?
Ans: We accept all major credit
cards including Visa, MasterCard,
American Express, Discover, Visa Delta,
and Visa Electron via 2Checkout.com.
We also accept PayPal
(payments@b4uindia.com),
Cheque/Demand Draft.
Are there any discounts if I paid
annually?
Ans: Our prices are already very
competitive compare to our other
competitors but for annual and 2yrs.
billing mode we can offer sometime some
coupon codes to you thus in order to get
any coupon code in running you can
contact us at
billing@eresellerhosting.com . We
don't provide any discounts monthly / 3
month payment modes.
How long does it take to setup an
account after I order?
Ans:
If
you order during normal business hours (
9am - 9pm IST Monday - Saturday), it can
be setup within the same day. If you
order after business hours, it will be
setup the next business day. Orders
placed over the weekend may experience a
slight delay but our billing department
do their best to setup accounts as soon
as possible for all reseller orders.
Do I get root access to the server?
Ans: You do not get root access to
the server. You will need your own
dedicated server in order to get root
access. If you have requirement of
dedicated server let us know at
info@eresellerhosting.com
Can resellers create sub-resellers?
Ans:
A
reseller can't create sub-reseller
accounts but you can resell our reseller
accounts as your own with your own brand
name and brand value and we offer
discounted rates if you have requirement
of reseller accounts under you for this
reason call our billing teal at
billing@eresellerhosting.com.
You would bill your client for the
reseller plan at a marked up rate, you
pay us our fee. We setup your account
and email you the account details which
you send to your client.
I am with another host and wonder if you
can help me transfer my accounts?
Ans: We can provide transfer
assistance for up to 30 accounts free if
you are hosted on a cPanel server. Send
an email to
info@eresellerhosting.com with the
domain name, cpanel or WHM username and
password for each account you want
transferred.
Where are your servers located?
Ans: Our servers are located in USA
at 3 different data centers.
Do
you allow adult websites on your
servers?
Ans: Yes, We allow adult content on
our servers.
Are there any types of advertising
placed on my account?
Ans:
We do
not place any type of advertising such
as banners, popup's, etc. on your
website.
Do you provide support directly to my
end user?
Ans: We provide support to our
resellers and you are needed to support
your end used at your own end while you
can forward us your end user problems
any time to our support desk and we will
solve it and forward you reply and then
you can forward it to your customers/
end user.
Do you provide billing to my clients?
Ans:
We
provide you with the web space,
bandwidth, and other hosting related
features. You are responsible for
billing, and support to your end user.
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